![]() ![]() It added, “After we contained the intrusion, the unauthorized party demanded an extortion payment. “The unauthorized party socially engineered a customer-support employee by phone and obtained access to certain customer support systems,” Robinhood said Monday in a statement. After that, the perpetrator attempted to extort the company, demanding payment in return for not releasing the stolen data. The company said that the adversary was able to target an employee to gain access to sensitive company systems. The trading platform, which found itself in the middle of the infamous GameStop stock price run-up in January, acknowledged that the breach was a result of a system compromise that occurred on Nov. A cyberattacker made off with emails and more, which could lead to follow-on attacks for Robinhood customers. To learn more about Robinhood, be sure to read our complete review of the platform.Investor trading app company Robinhood Markets has confirmed a data breach that affects the personal information of about 7 million customers – roughly a third of its user base. There’s a learning page that covers everything from the basics of how to invest to more intermediate subjects about diversification. Experts designed it to be one of the simplest investing apps out there. Robinhood is an incredibly user-friendly app. ![]() Fractional shares let you invest with as little as $1. The platform has started offering fractional shares, which are parts of a whole stock whose price tag might be out of your reach. There are no strings attached or hidden fees of any kind. Robinhood lets people trade stocks, ETFs, options and cryptocurrency completely free. Robinhood is a commission-free trading platform that was one of the first in its field. You can learn more about how to contact customer support in their help center. Whether you are using an iOS or Android device, the process is very similar. You will verify your phone number that you can be reached at and click "Request a call." This option is available 24/7 and allows members to get answers to any question they may have. If you select the phone option, you will be placed in a line and be called back generally within 30 minutes. This email system is conducted internally in the app, though you will receive an email to your actual email account notifying you of the update. You will generally receive an answer to your email within 1 business day. If you select email, then you will type out your question within the app. Once you select it again, you will have the option to select support in the form of an email or phone call. However, if you cannot find the answer to your question, you can select "Contact Us" again. Thus, you will be redirected to the help center and the article that answers the question. Many of those questions can be answered from an article in the help center. By selecting a topic, you will dive into deeper options regarding that issue/question. From there, they can select the "Help Center" or "Contact Us." When you select "Contact us," you will see a list of topics. When in the app, members can select Help within settings. This is typically the first area to check as they have FAQs for most issues/questions customers run into. Robinhood has recently made a few changes to help customers get the answers they are looking for.įirst off, they offer members a help center with hundreds of questions and answers. Customer support is certainly an area where most online brokerages are lacking. ![]()
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